How to Cancel or Change an Order
If for any reason you would like to cancel or change your order, please call 877-532-6588 as soon as possible to speak to our customer service representative. We will be processing your order as quickly as possible so it can happen that even if you call within that first hour, your order may have already been processed and cannot be changed or canceled. After office hours, please leave a detailed message including your name, order number along with your request.
Please do NOT email us with your request. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel or change the order.
If your order cannot be cancelled or changed, you may return the order to us for refund. Please see the reverse side of the packing slip that is enclosed with your order for return instructions. We will not refund shipping for these orders since the order already was shipped.